Eligibility for refund

• Pinakin Infotech takes every project very seriously and ensures that the same is handled in a professional manner and the client gets the result as per the terms and conditions of the proposal. However, if the client is not happy with the outcome and has gone through the dispute resolution process, we do consider refund requests as per the following schedule which clearly lists the services and our refund policy related to each service.

Web / Graphic design

Delivery Time

• Full refund if project has not been initiated or if the initial design style is not approved.
• If we fail to deliver as per our delivery policy after the initial design style is approved, then we will issue a partial refund as per the proportion of the work completed.
• If we have completed the project and uploaded it on the server, no refunds will be issued.

Logo design / brochure design

• Full refund if project has not been initiated or if the initial design style is not approved.
• If we fail to deliver as per our delivery policy after the initial design style is approved, then we will issue a partial refund as per the proportion of the work completed.
• If we have completed the project and uploaded it on the server, no refunds will be issued.

Web programming

• Full refund if the project has not started.
• Every web programming project has its own agreement. In case there is no agreement and explicit mention of refund policy, the following delivery policy will be applicable.
• Partial refund will be issued as per the discretion of the service provider if the project has not been completed as per the delivery policy and agreed upon contract. This will be calculated as per the proportion of the project completed by Pinakin Infotech and the proportion that is left to be completed as per the pre-defined scope of the project.

Dedicated Hiring (Offshore staffing solution)

Please note that Pinakin Infotech delivery commitment is subject to:

• Full refund if the programmer / designer / content writer / SEO expert (or any other resource / staff) has not started the project.
• Proportionate amount will be refunded if the client decides to cancel the order at any point of time.
• No refund will be provided for the days the resource has already worked. If a client is not satisfied with the work at any point of time, he must immediately notify our Project Manager and ask for commitments towards discounts for the work loss. Any such negotiation at a later date will not be acceptable.

Applicability of the Delivery Policy

Please note that Pinakin Infotech’ delivery commitment is subject to:

• Timely payments: A project is not considered to be void if the agreed upon / listed payments are not clear.
• Timely communication from the client: Pinakin Infotech is not bound to respect the Refund Policy, if required information for successful completion of the project is not communicated to us in a timely manner. Any delay or failure of the project arising out of such situations cannot be attributed to Pinakin Infotech.
• Completeness of information provided by the client: If the information provided to Pinakin Infotech is incomplete and/or complete information/scope of the project is not provided at the beginning of the project, Pinakin Infotech is not bound to maintain its delivery and /or refund commitments.
• Pinakin Infotech will not make any compensation for the delay of delivery under any circumstances, unless there is a special agreement signed with a penalty clause for delay in delivery.

Limitation of Liability

• Pinakin Infotech’ liability is limited to the value of the portion of the project (as per Pinakin Infotech’ proposal) which stands incomplete at any given point of time. At any point of time, Pinakin Infotech cannot be held responsible for losses arising out of the services delivered / not delivered or the delay in the same. The liability to refund arises only once the project has been cancelled by the client and such cancellation has been communicated to Pinakin Infotech in writing.

Processing of Refunds

• Refunds will be processed and mailed within 5 business days of the cancellation date and will be made using the same method of payment as the original (refund by check or refund to credit card).

Changes

• We will try our level best to offer quality services that match our client’s requirements.
• In case, any client is not completely satisfied with our services we can provide a refund. All refunds will take a maximum of 7 working days to process and they will be refunded in your account either by Account Credits or direct deposit in your bank account.
• If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in the case of Payment Gateway, payments refund will be made to the same Bank account.
• Taxes can’t be refunded by us as they are deposited directly at the end of each month, however, it might be possible to reclaim those directly from the government according to your country’s rules.

Contacting us regarding our refund policy

• If you have questions or suggestions about this refund policies please e–mail us at contact@pinakininfotech.com